The two most common problems that can arise when trying to login or setup a new user are trying to add an email address as a new user when they already have a login and not being able to receive email messages from the system.  Here are some helpful hints regarding those issues:

If you are trying to add yourself as a new user but get a message that there is already a login for that user, then instead of adding a new user, choose “Login” and then “Forgot Password”, which will cause the system to send an email to your address with a link to reset your password.

If you don’t receive the Password Reset email, it is probably being blocked by your email system.  Try looking in your Spam folder, and also try to “white list” the clemson.edu domain.  In Outlook, you can right click on any email from Clemson and first choose “Block” and then “Never Block Sender’s Domain”.  With Gmail if you find the email in your Spam folder, you can right click on it and select “Not Spam”.  Your organization’s IT group may be able to “white list” the domain as well.  After you have taken these steps, try “Forgot Password” again, and if the email still doesn’t get through send an email to fertreg@clemson.edu.

If the system does not accept a credit card that you know to be valid, it may be because the address you are entering does not match the billing address for the card.  Please make sure that the address you are entering matches the billing address.

If a product that you have tried to add to the system shows up as “Pending Submission” instead of “Awaiting Approval”, it could be for one of two reasons.  There is a button at the bottom of the new product screen for “Submit Product for Approval”.  But you cannot use that button until you have uploaded a label for that product.  So to fully submit the new product you need to both upload a label for the product and click on the “Submit Product for Approval” button at the bottom of the screen.

Fertilizer:

A company must have a valid fertilizer license to register fertilizer products

All brands and grades of specialty fertilizer offered for sale, sold, or distributed in this State must be registered. "Specialty fertilizer" is a commercial fertilizer distributed primarily for nonfarm use such as home gardens, lawns, shrubbery, flowers, foliage plants, golf courses, municipal parks, cemeteries, greenhouses, and nurseries.

Custom Blends of bulk fertilizer do not require registration.  

All Lime and landplaster(Gypsum) products offered for sale, sold, or distributed in this State must be registered

All Soil Amendment products offered for sale, sold, or distributed in this State must be registered

*If your product is sold in packages of 10lbs or less (“Specialty Products”), there is an additional $60 product fee in lieu of the inspection fee

Lime: $20 per product fee

Soil Amendments: $100 per product

Additional information about registering products:

• A label must accompany all products. For labeling help, refer to the AAPFCO labeling guidelines for assistance.
• You may be asked to provide efficacy data as proof of claims made on any product prior to registration approval.

• Any person or company desiring to become a distributor of a fertilizer, lime or landplaster in South Carolina must apply for a License or permit(s)
• Fertilizer licenses are for manufacturers. If the company manufactures fertilizer, or if the company guarantees a fertilizer product by having the company name on the label, a fertilizer license is required.  Tonnage reporting is required quarterly. 
• General fertilizer permit – This permit is for box stores, hardware stores, farm and garden stores or others that only distribute(sell) fertilizers inside South Carolina in packages guaranteed by someone else.  No tonnage reporting required.
• Restricted fertilizer permit – This permit is for those companies distributing single ingredient potentially explosive fertilizers, including Ammonium Nitrate, Urea and Anhydrous Ammonia
• Lime Permits – This permit is to distribute any lime or landplaster (gypsum) in the state of SC. 

New Fertilizer Licenses are $100. Fertilizer License renewal fees are based on last year's tonnage amounts;
(0-5,000 tons, $100; 5,001-25,000 tons, $200; > 25,000 tons, $400) and expire annually on June 30.

General fertilizer permits are free, but expire annually on June 30.

Restricted permits are $250.00 annually and expire on June 30.

Lime and Landplaster permits cost $20 annually with permits expiring on June 30.